Our highly qualified Sales Group is ready to answer any questions about our products, services and rates. State of the art payment systems and the most aggressive pricing in the industry.
World-class customer service is the key and, the difference between us and the other guy.
For terminal or system questions/problems, deposit histories, fees, statement and fee inquiries, bank change requests, address changes, authorizations inquiries.
Hours: 24 / 7 / 365
ISOs and Agents and Sales Representatives should contact their Sales Support Specialist with any product, system or application questions.
Hours: 8:00 AM-6:00 PM, Monday-Friday
Chargeback and Retrieval Requests
The chargeback department is dedicated to providing quality-experienced assistance to all inquiries in reference to chargebacks and retrievals. From explaining the type of documents that need to be provided for a retrieval request to status inquiries of a chargeback case, our courteous and knowledgeable staff will gladly assist you in all your questions.
Hours: Monday-Friday, 9:00am-6:00pm
Try our online order form. Most orders before 3PM EST ship same day.
The NEW ACCOUNTS group is responsible for all new clients until they are running live transactions. For any questions or to activate your new Federated account please contact.
Federated is always looking for talented people to help our company grow. Go to the Careers screen to view our current openings.